FAQs
APPOINTMENTS
HOW DO I BOOK AN APPOINTMENT?
Simply view our treatments and prices choose your treatment, then book an appointment online or contact us.
CANCELLATIOn
What happens if I need to cancel an appointment?
If a cancellation is made with more than 24 hours notice of the appointment time every effort to offer you an alternative appointment will be made (that does not disrupt your recommended treatment schedule). In the unlikely event this is not possible, you will receive a full refund for the cost of a single treatment.
If cancellation is made less than 24 hours before the appointment time, and I am unable to offer the appointment to another client, unfortunately I will not be able to offer you a refund for the cost of the treatment.
PATCH TESTS
Why do I need a patch test for some treatments?
All responsible therapists will perform a patch test 24-48 hours prior to certain treatments.
This is to avoid the unlikely but unpleasant reactions that can sometimes occur when a client is exposed to particular ingredients that are known irritants.
There are numerous differing brands of solutions each containing different ingredients and volumes so when you visit a new therapist there is always a chance you may be sensitive to the products she will be using.
You and your therapist are protected by a beauty therapy insurance policy that requires patch tests to be completed.
Allergies and sensitivities can occur at any stage of life, even when using products and solutions you have been exposed to long-term without previously suffering any reaction. Sensitivity can be greatly altered by conditions such as fluctuating hormones, medication, stress levels and long term exposure to some chemicals. For this reason, you will also be asked to repeat a patch test if you have not had the treatment for more than six months.
Patch tests are essential for both you and your therapist, it is a small inconvenience to prevent rare but sometimes serious reactions.
Treatments that require patch tests are:
Lash extensions
Lash tint
Lash lift (perming)
Brow tint
Spray tanning
Microdermabrasion
Book your patch test with peace of mind that you are in safe hands.
TREATMENTS
How can I maximise and make the most of my treatment time?
Arrive on time.
If you are having a facial treatment it is a good idea to remove your makeup prior to treatment, particularly mascara and eyeliner.
If you have lash extensions, make sure they are super clean and makeup free.
By reducing the time I spend cleansing, you will enjoy more massage time in a facial or extra lashing time for lash extensions.
Care for your skin at home, having a skincare routine will further add to the treatment's efficiency, healthy skin will respond better to treatment giving you better, faster results overall. Ask me for advice in skincare. It's my favourite subject!
If you are having a pedicure - bring flipflops, a spray tan - bring a brollie, a regular polish manicure - wear a coat you can get over your nails without damaging the polish as it dries.
SPRAY TANS
What do I need to do to prepare for my spray tan?
One Week Before
Exfoliate your face and body once or twice during the week before your treatment concentrating on drier areas such as elbows and knees etc.
Apply a hydrating moisturiser to face and body daily.
24 Hours Before
Avoid any form of hair removal in the 24 hours leading up to your treatment.
On The Day
Shower as close to your treatment as possible and do not apply any products such as moisturiser, deodorant, makeup etc. A light facial moisturiser is okay.
Wear flip flops and loose dark clothing and consider the option of going home braless or wearing a strapless bra.
Please arrive promptly for your treatment and if it looks like rain, bring a brolly!
After Your Spray Tan
You will need to stay clear of moisture for 8 hours post treatment to allow the tan to develop so be mindful of this when planning post-tan activities.
After 8 hours you can shower and enjoy your gorgeous glow!
I stock Sienna X products that enhance and prolong your tan. Using tan aftercare, avoiding oil based products and hydrating your skin daily will give you a beautiful, long lasting colour.
MICRODERMABRASION FACIALS
What happens after a Microdermabrasion facial?
Your first microdermabrasion facial will usually leave your skin with a mild feeling of tightness, occasionally with a very slight redness. These effects will subside within 24 hours of the treatment and will reduce as you progress through a course of treatment. Sometimes microdermabrasion can trigger a healing crisis in problematic skin, such as an acne breakout in acne sufferers or pimples for those with congested skin. This is a sign that the treatment is taking effect. This temporary reaction will subside quickly and great improvements will be seen over subsequent treatments.
Am I suitable for Microdermabrasion?
Those who are pregnant or who have rosacea should not have microdermabrasion treatments.
THE FACE THE FACE BODY COMPANY offers an in depth consultation which provides the opportunity to see the machine and a mini demonstration. We will also discuss your skin concerns and current routine to determine the best course of treatment to achieve your expectations.
PEDICURES
WHAT SHOULD I BRING TO MY PEDICURE?
Please bring flip fops with you so that you don’t smudge the colour with shoes.
LASHES
what should i do before lash extensions or a lash lift?
LASH LIFT
To prep for a lash lift:
Please ideally come with clean lashes although this is not essential
Avoid using waterproof mascara or eyeliner for at least three days prior to treatment. (Waterproof mascara is stubborn to remove entirely and can form a barrier on the lashes that can reduce the effectiveness of the lash lift.)
Be prepared to lay still with their eyes closed for the duration of the treatment (1 hour) - relax!
LASH EXTENSIONS
For lash extensions, please follow the lash lift advice above.
However it is vital you clean the lashes; whatever time is spent cleansing will reduce the time dedicated to completing your lashes.
AFTER TREATMENT
You must be prepared to not get the lashes wet for 24 hours after the treatment as they need time to set.
Aftercare kits are also available.
